Hospitality Supervisor

Harrods; Knightsbridge; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Pay and benefits package

Career development opportunities

Job summary

Harrods is seeking a Hospitality Supervisor to lead our luxury hospitality spaces within Knightsbridge. You will oversee daily operations, uphold five-star standards, and nurture a high-performing team to deliver personalised experiences for discerning clients.

Reporting to Hospitality Management, you will drive consistency, coach staff, and collaborate with stakeholders to elevate the Private Shopping journey while preserving discretion and attention to detail synonymous with the Harrods brand.

Qualifications

• Experience supervising teams in luxury hospitality.
• Strong leadership and client-focused service.
• Ability to operate in fast-paced luxury environments.

Responsibilities

• Oversee day-to-day operation of hospitality spaces, ensuring service runs seamlessly and standards are maintained across touchpoints.
• Develop and coach team members through training, feedback and leadership.
• Resolve client concerns confidently to ensure positive outcomes.
• Collaborate with Private Shoppers and wider teams to support a personalised client experience.
• Champion service excellence with professionalism, warmth and discretion.

Job description

Private Shopping at Harrods is looking for a Hospitality Supervisor to join our Hospitality team. In one of Harrods' most exclusive environments, you’ll play a key role in shaping memorable experiences through outstanding service, operational leadership, and a highly personalised approach to hospitality. Working within our luxury lounges and private suites, you’ll oversee and inspire a team to create memorable moments for some of the world's most discerning clients, ensuring every interaction reflects the attention to detail and discretion synonymous with the Harrods brand.

About the Role

Reporting to the Hospitality Management team, you will oversee the day-to-day operation of our hospitality spaces, ensuring service runs seamlessly while maintaining the highest standards across every touchpoint. You’ll support the development of your team, drive operational consistency, and work closely with key stakeholders to enhance the Private Shopping experience.

• Champion Service Excellence: Ensure every interaction is delivered with professionalism, warmth, and discretion, creating an elevated experience for every client.
• Maintain Operational Standards: Oversee service delivery, lounge presentation, and suite readiness, ensuring a seamless operation throughout the day.
• Develop Your Team: Coach and support team members through training, feedback, and day-to-day leadership.
• Handle Service Recovery: Resolve client concerns confidently and effectively, ensuring positive outcomes.
• Partner with Stakeholders: Collaborate closely with Private Shoppers and wider teams to support an elevated and personalised client experience.

About You

You will be an experienced hospitality professional with a passion for luxury service and a commitment to delivering exceptional client experiences. Comfortable working in a high-profile environment, you’ll bring a combination of operational expertise, strong leadership skills, and an instinctive understanding of what creates truly memorable moments. You thrive in fast-paced luxury settings and take pride in creating an environment where both clients and colleagues can flourish. With a keen eye for detail and a naturally proactive approach, you understand that delivering world‑class hospitality is about anticipating needs, building genuine connections, and ensuring every interaction feels effortless.

• Presence: Bring confidence, professionalism, and emotional intelligence, with the ability to engage seamlessly with a diverse global clientele.
• Anticipation: Take a proactive approach to service, instinctively recognising and responding to client needs before they arise.
• Leadership: Inspire and support your team through coaching, collaboration, and leading by example, creating a culture centred on excellence.
• Experience: Have a proven track record of supervising or leading teams within luxury hospitality, whether in private members' clubs, five-star hotels, fine dining restaurants, or similarly high‑end environments.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent Department: Client Experience (Panos Katirtzidis)

As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.