Luxury Hospitality Manager: Private Client Experience

Harrods; City of Westminster; On-site; GBP 75,000 - 95,000; Full time

Job summary

Harrods Private Shopping in London seeks a Restaurant Manager to lead the hospitality operation within The Penthouse, delivering warmth, discretion and effortless excellence to our Private Shopping clients.

As the senior hospitality leader, you will oversee the lounge, suite and bar, shape service strategy with the General Manager and ensure end-to-end client journeys reflect Harrods’ standards while inspiring a high-performing team to deliver seamless, memorable experiences.

Qualifications

• Accomplished hospitality leader with experience delivering luxury service.
• Experience in high-end environments (hotel, private club, fine dining).
• Ability to anticipate needs and create memorable experiences.

Responsibilities

• Shape service strategy in partnership with the General Manager.
• Inspire and develop a high-performing hospitality team.
• Own the end-to-end client journey with warmth, discretion and attention to detail.
• Build relationships with an international client base.
• Drive stock management, budgeting and regulatory compliance.
• Collaborate with Front of House, Culinary and Beverage teams.
• Develop scalable operating procedures to support growth.

Job description

Harrods Private Shopping in London seeks a Restaurant Manager to lead the hospitality operation within The Penthouse, delivering warmth, discretion and effortless excellence to our Private Shopping clients.

As the senior hospitality leader, you will oversee the lounge, suite and bar, shape service strategy with the General Manager and ensure end-to-end client journeys reflect Harrods’ standards while inspiring a high-performing team to deliver seamless, memorable experiences.