Restaurant Manager

harrods; Knightsbridge; On-site; GBP 60,000 - 90,000; Full time

Job summary

Harrods Private Shopping invites a Restaurant Manager to lead hospitality within The Penthouse, shaping service standards and client experiences for our most valued Private Shopping clients. You will supervise lounge, suite and bar operations, partnering with the General Manager to evolve the offering with precision and care.

You will inspire a high-performing team, ensure seamless interactions, and build enduring relationships with an international clientele while maintaining top-tier standards

Qualifications

• Accomplished hospitality leader with a proven track record in luxury environments.
• Ability to anticipate needs, exceed expectations and create memorable experiences.
• Strong operational expertise including stock control, budgeting and service delivery.

Responsibilities

• Partner with the General Manager to shape service strategy and hospitality evolution.
• Inspire, coach and develop a high-performing hospitality team with pride and care.
• Own end-to-end client journey, ensuring warmth, discretion and attention to detail.
• Build relationships with an international client base, adapting to needs and expectations.
• Drive operational excellence through stock management, budget control and compliance.
• Collaborate with Front of House, Floor, Culinary and Beverage teams for seamless delivery.
• Develop scalable operating procedures to support growth while focusing on the client.

Skills

Hospitality leadership

Luxury environment experience

Client relationship management

Operational excellence

Job description

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The Restaurant Manager plays a pivotal role in delivering that vision, leading the hospitality operation within The Penthouse and creating exceptional hospitality experiences for our most valued Private Shopping clients.

About The Role

As the senior operational leader of hospitality within The Penthouse, you will oversee our lounge, suite and bar operations, setting the standard for service excellence across every client touchpoint. Working in close partnership with the General Manager and wider leadership team, you will play a key role in shaping service strategy, refining operations and driving the continued evolution of our hospitality offering.

This is a rare opportunity to influence and shape hospitality within one of Harrods' most exclusive client environments. Balancing operational excellence with exceptional service, you'll lead from the front, inspiring your team to deliver experiences that are both seamless and memorable. You'll foster a culture rooted in pride, precision and genuine care, while ensuring every aspect of the operation reflects the standards our clients have come to expect.

Other key responsibilities will include:

• Partnering with the General Manager to shape service strategy, operational planning and the continued evolution of the hospitality offering.
• Inspiring, coaching and developing a high-performing hospitality team, creating a culture rooted in pride, accountability and genuine care.
• Owning the end-to-end client journey, ensuring every interaction reflects the warmth, discretion and attention to detail synonymous with Harrods.
• Building lasting relationships with an international client base, adapting intuitively to individual needs and expectations.
• Driving operational excellence through effective stock management, budget control, expenditure tracking and regulatory compliance.
• Collaborating closely with Front of House, Floor Management, Culinary and Beverage teams to deliver a seamless and consistently exceptional experience.
• Developing and embedding scalable operating procedures that support future growth while allowing teams to focus entirely on the client in front of them.

About You

You are an accomplished hospitality leader with a proven track record of delivering exceptional experiences within luxury environments. Whether your background lies within a world-class hotel, private members' club, fine dining restaurant or a similarly prestigious setting, you understand the importance of anticipating needs, exceeding expectations and creating experiences that leave a lasting impression.

You bring a natural presence and credibility, coupled with the emotional intelligence to build trusted relationships, navigate complex situations and inspire those around you. Comfortable operating in high-profile environments, you're equally at home engaging with clients as you are leading operational performance behind the scenes.

Alongside exceptional attention to detail, you bring strong operational expertise, with experience overseeing stock control, compliance, budgeting and service delivery. You are passionate about developing talented teams, elevating standards and creating an environment where people can thrive and perform at their very best. Most importantly, you understand that true luxury lies in the details and are committed to delivering hospitality experiences that are remembered long after the visit itself.

This is a unique opportunity to lead hospitality within one of Harrods' most exclusive client environments, shaping the future of the operation while delivering exceptional experiences for an extraordinary clientele.

About Us

At Harrods, we're one of the world's leading luxury department stores and we're becoming a destination for top designers around the globe. Supported by a £500million transformation programme that has seen us create innovative fashion designer rooms, we give our people the opportunity and inspiring environment to express themselves through their passion and creativity. Here, world-leading brands meet world-class service.

Our Promise to You

Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you'll have the satisfaction of working with world-class brands and a team that's setting the standards for the industry.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience fo