Luxury Personal Shopper - VIP Client Experience

Harrods; Knightsbridge; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Company pension

Flexible working

31 days holiday

Birthday off

Staff discount (33%+

Season ticket loan

Job summary

Harrods is seeking a Personal Shopper in Knightsbridge to work one-on-one with clients, understand their product preferences and lifestyle needs, and guide them through our luxury range across categories.

You will leverage your expertise to deliver personalised service, build client relationships, and drive sales across in-store and virtual channels. This role focuses on exceptional customer experience and high-value client engagement.

Qualifications

• Client-led seller with exceptional customer service.
• Proven ability to hit high sales targets.
• Strong communication and relationship-building across diverse clients.

Responsibilities

• Proactively search for selling and service opportunities with every client and across the store to drive broader selling.
• Expand a genuine and loyal client base through referrals and word of mouth.
• Manage the customer journey from product selection to transaction processing and dispatch.
• Serve with an omni-channel approach, including on-site and virtual channels.
• Build and maintain strong client relationships and connect on an individual basis to meet needs.

Skills

Customer service

Sales skills

Communication

Relationship building

Job description

Harrods is seeking a Personal Shopper in Knightsbridge to work one-on-one with clients, understand their product preferences and lifestyle needs, and guide them through our luxury range across categories.

You will leverage your expertise to deliver personalised service, build client relationships, and drive sales across in-store and virtual channels. This role focuses on exceptional customer experience and high-value client engagement.