Luxury In-Room Dining Team Lead

Park Plaza; Greater London; Vor Ort; GBP 21.000 - 24.000; Vollzeit

Benefits dieser Stelle

Subsidised travel after midnight

Heavily discounted hotel rooms

50% F&B discount

Wellness days + 30 days holiday

Two free meals per day

Wagestream access

Refer a Friend £750

Discount Hub

Vitality at work - gym discounts

Ride to Work

Travel season ticket loans

EAP 24/7

Rotas published 2 weeks in advance

Uniforms + free dry cleaning

Annual staff parties

Company pension

Award-winning training

Zusammenfassung

Park Plaza Riverbank London Hotel is seeking a Room Service Team Leader to supervise In-Room Dining and Executive Lounge operations, coaching staff and maintaining luxury service standards.

You will coordinate with kitchen, housekeeping and front office to ensure timely, accurate orders and resolve guest concerns. Prior hotel room service or F&B supervision experience is preferred. Park Plaza offers extensive employee benefits and career growth opportunities.

Qualifikationen

• Experience supervising room service or F&B teams in a hotel setting.
• Strong coaching and mentoring abilities with focus on guest satisfaction.

Aufgaben

• Inspires, coaches and mentors team members
• Coordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate delivery of orders
• Handles guest complaints and feedback promptly and professionally
• Manages inventory, supplies, and equipment for room service and executive lounge operations
• Assists with scheduling rotas, payroll, and administrative duties as needed
• Has prior experience as a Room Service Supervisor/Team Leader or F&B Supervisor in a hotel

Kenntnisse

Team leadership

Coaching

Staff training

Guest service excellence

Jobbeschreibung

Park Plaza Riverbank London Hotel is seeking a Room Service Team Leader to supervise In-Room Dining and Executive Lounge operations, coaching staff and maintaining luxury service standards.

You will coordinate with kitchen, housekeeping and front office to ensure timely, accurate orders and resolve guest concerns. Prior hotel room service or F&B supervision experience is preferred. Park Plaza offers extensive employee benefits and career growth opportunities.