Luxury In-Room Dining Lead & Executive Lounge Manager

PPHE Hotel Group; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Generous staff benefits

Discounted hotel stays

F&B discounts

Wellness days

Loyalty & partner perks

Job summary

Park Plaza Riverbank London Hotel is seeking an Assistant Room Service Manager to oversee in-room dining and the Executive Lounge, ensuring high standards of service and efficiency. You will supervise the team, assist with training and co-ordinate with kitchen, housekeeping and front desk to deliver timely orders.

The role focuses on delivering a seamless, luxurious guest experience with strong leadership and hands-on management in a fast-paced hotel setting in London.

Qualifications

• Experience supervising in-room dining operations.
• Strong guest service orientation and motivation to maintain high standards.
• Ability to train and mentor staff and coordinate with other departments.

Responsibilities

• Oversee daily operations of in-room dining and Executive Lounge.
• Coach and mentor team members to deliver exceptional service.
• Coordinate with kitchen, housekeeping and front office to ensure timely orders.

Skills

Team leadership

Customer service focus

Communication skills

In-Room Dining knowledge

Job description

Park Plaza Riverbank London Hotel is seeking an Assistant Room Service Manager to oversee in-room dining and the Executive Lounge, ensuring high standards of service and efficiency. You will supervise the team, assist with training and co-ordinate with kitchen, housekeeping and front desk to deliver timely orders.

The role focuses on delivering a seamless, luxurious guest experience with strong leadership and hands-on management in a fast-paced hotel setting in London.