In‑Room Dining Team Leader – Elevate Guest Experience

PPHE Hotel Group

Greater London

Vor Ort

GBP 21.000 - 24.000

Vollzeit

Vor 5 Tagen

Sei unter den ersten Bewerbenden

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Benefits dieser Stelle

Service charge

Travel after midnight

Hotel room discounts

F&B discounts

Wellness days

Staff meals

Discounts via BenefitHub

Ride to Work Scheme

Employee assistance program

Zusammenfassung

Park Plaza Riverbank London Hotel is seeking a Room Service Team Leader to supervise in-room dining and executive lounge operations, ensuring high standards and a luxurious guest experience. You will coach staff, coordinate with the kitchen and front office, and resolve guest concerns to maintain service excellence.

Join a bustling hotel with 645 bedrooms and a strong emphasis on delivering memorable guest experiences, complemented by excellent training, staff benefits, and career growth

Qualifikationen

Experience in supervising room service teams.
Strong guest-service focus.
Ability to coordinate with kitchen and front office.

Aufgaben

Inspires, coaches and mentors team members.
Focuses on team training and development; ensures guests' satisfaction.
Coordinates with kitchen, housekeeping and front office for timely orders.
Handles guest concerns promptly and professionally.
Manages inventory and equipment for room service and executive lounge operations.
Assists with scheduling rotas, payroll, and admin duties as needed.
Has prior experience as a Room Service Supervisor / Team Leader in a hotel.

Kenntnisse

Team leadership

Coaching

Guest satisfaction

Jobbeschreibung