Assistant Room Service & Executive Lounge Manager

Park Plaza; Greater London; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Subsidised travel arrangements

Discounted hotel room rates

50% F&B discount

Two wellness days per year

Two free meals per day

Wagestream access

Refer a Friend £750

BenefitHub discounts

Vitality at work gym discounts

Ride to Work Scheme

Travel season ticket loans

24/7 Employee Assistance Programme

Uniforms & dry cleaning

Annual staff parties

Company pension & training

Job summary

Park Plaza Riverbank London Hotel is seeking an Assistant Room Service and Executive Lounge Manager to oversee the In-Room Dining and Executive Lounge operations, ensuring high standards of guest service and efficiency.

You will supervise and coach the team, coordinate with kitchen, housekeeping and front office, and support with staffing and training to maintain luxury service levels.

Qualifications

• Supervise In-Room Dining and Executive Lounge staff and operations.
• Inspire, coach and mentor team members for service excellence.
• Coordinate with kitchen, housekeeping and front office to ensure timely deliveries.

Responsibilities

• Oversee daily operations of in-room dining and Executive Lounge.
• Handle guest concerns promptly and professionally.
• Assist with scheduling, payroll and administrative duties as needed.

Skills

Team leadership

Staff training

Guest service

Operations coordination

Job description

Park Plaza Riverbank London Hotel is seeking an Assistant Room Service and Executive Lounge Manager to oversee the In-Room Dining and Executive Lounge operations, ensuring high standards of guest service and efficiency.

You will supervise and coach the team, coordinate with kitchen, housekeeping and front office, and support with staffing and training to maintain luxury service levels.