Room Service Supervisor

PPHE Hotel Group; Greater London; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Service charge

Travel after midnight

Hotel room discounts

F&B discounts

Wellness days

Staff meals

Discounts via BenefitHub

Ride to Work Scheme

Employee assistance program

Job summary

Park Plaza Riverbank London Hotel is seeking a Room Service Team Leader to supervise in-room dining and executive lounge operations, ensuring high standards and a luxurious guest experience. You will coach staff, coordinate with the kitchen and front office, and resolve guest concerns to maintain service excellence.

Join a bustling hotel with 645 bedrooms and a strong emphasis on delivering memorable guest experiences, complemented by excellent training, staff benefits, and career growth

Qualifications

• Experience in supervising room service teams.
• Strong guest-service focus.
• Ability to coordinate with kitchen and front office.

Responsibilities

• Inspires, coaches and mentors team members.
• Focuses on team training and development; ensures guests' satisfaction.
• Coordinates with kitchen, housekeeping and front office for timely orders.
• Handles guest concerns promptly and professionally.
• Manages inventory and equipment for room service and executive lounge operations.
• Assists with scheduling rotas, payroll, and admin duties as needed.
• Has prior experience as a Room Service Supervisor / Team Leader in a hotel.

Skills

Team leadership

Coaching

Guest satisfaction

Job description

Room Service (In Room Dining) Supervisor / Team Leader job opening at

At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food, and drink are every bit as important to the hotel experience as a great night's sleep in a stylish location. That is why your contribution as Room Service Team Leader is so important.

Park Plaza Riverbank London Hotel is one of our largest hotels with

645 bedrooms, with very busy In-Room Dining and Executive Lounge operations.

The Room Service Team Leader supports the overall operations of the In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns.

The Room Service Team Leader plays a key role in delivering a seamless and luxurious room service experience.

As our Assistant Room Service and Executive Lounge Manager, you will receive:

• £14.89 per hour plus service charge (Up to £17.50/hour including SC)
• Subsidised Travel arrangements after midnight
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)
• 24/7 access to our Employee Assistance Programme
• Rotas are published at least two weeks in advance (if applicable)
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

We are looking for our

Room Service Team Leader, who:

• Inspires, coaches and mentors team members
• Focuses on team training and development, and guests' satisfaction
• Coordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate delivery of orders
• Handles guest complaints and feedback promptly and professionally
• Manages inventory, supplies, and equipment needed for room service and executive lounge operations
• Assists with scheduling rotas, payroll, and administrative duties as needed
• Has previous experience as a Room Service (In Room Dining) Supervisor / Team Leader or Food and Beverage Supervisor/ Team Leader in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, which are perfectly complemented by award-winning restaurants and bars.