Luxury Hospitality Receptionist — Guest Experience

Fundamental Hospitality Group; Greater London; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Staff meals

Dining discounts

Tips + tronc surplus

Job summary

Fundamental Hospitality in London is seeking a confident, guest‑focused Receptionist to join our luxury team. You will manage reservations, coordinate guest flow, and ensure every interaction reflects the brand’s elegance and high standards across Gaia, La Maison Ani, and Shanghai Me.

The ideal candidate will have prior receptionist experience in premium venues, exceptional communication, strong organisation, and a professional, welcoming presence.

Qualifications

• Experience as a receptionist in luxury venues is required.
• Excellent verbal and written communication in English.
• Professional presentation and a guest-focused attitude.

Responsibilities

• Manage reservations and guest flow at the front of house.
• Greet guests and coordinate with management and restaurant teams.
• Maintain high standards of service and brand presentation.

Skills

Receptionist experience

Guest engagement

Communication

Organisational skills

Job description

Fundamental Hospitality in London is seeking a confident, guest‑focused Receptionist to join our luxury team. You will manage reservations, coordinate guest flow, and ensure every interaction reflects the brand’s elegance and high standards across Gaia, La Maison Ani, and Shanghai Me.

The ideal candidate will have prior receptionist experience in premium venues, exceptional communication, strong organisation, and a professional, welcoming presence.