Luxury Hotel Reception Supervisor – Guest Experience Leader

Harbour Hotels; Christchurch; Híbrido; GBP 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Progression opportunities

Hotel stay discounts

Meals included on duty

Employee assistance

Descripción de la vacante

Harbour Hotels is seeking a Reception Supervisor to join our guest-focused team at one of our luxury properties in the UK. You will be the first point of contact for guests, delivering outstanding service and ensuring smooth arrival and departure experiences.

We require a minimum of 2 years of hotel reception experience, a friendly and engaging personality, and preferably training in OPERA. Excellent written and spoken English is essential, with opportunities for progression and internal

Formación

• Minimum 2 years of hotel reception experience.
• OPERA training is desirable but full training will be provided.
• Excellent written and spoken English is essential.

Responsabilidades

• Greet and check in/out guests with a warm, professional manner.
• Assist guests with enquiries and resolve issues promptly.
• Support and develop junior front desk staff to maintain service standards.

Conocimientos

Reception skills

Customer service

Communication

Fluent English

Herramientas

OPERA PMS

Descripción del empleo

Harbour Hotels is seeking a Reception Supervisor to join our guest-focused team at one of our luxury properties in the UK. You will be the first point of contact for guests, delivering outstanding service and ensuring smooth arrival and departure experiences.

We require a minimum of 2 years of hotel reception experience, a friendly and engaging personality, and preferably training in OPERA. Excellent written and spoken English is essential, with opportunities for progression and internal