Luxury Hotel Duty Manager Front of House Leader

The LaLit London; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in London is seeking a Duty Manager to ensure exceptional guest experiences and lead the Front of House team. Responsibilities include addressing guest queries, resolving issues, and overseeing the reception team. Ideal candidates should have experience in a luxury hotel environment, possess strong communication skills, and pay attention to detail. This position offers a competitive salary and various employee benefits, including discounted accommodations and meals on duty.

Benefits

Competitive salary

Complimentary dry cleaning

Discounted Food and Beverage

Complimentary meals on duty

Learning and development programs

Varied Employee Social Calendar

Qualifications

• Previous experience in Front Office from a luxury 4/5* hotel.
• Strong interpersonal and communication skills.
• Exceptional customer care skills.

Responsibilities

• Ensure guests have an enjoyable experience.
• Respond to guest queries and issues.
• Lead and motivate the reception team.

Skills

Interpersonal skills

Communication skills

Customer care

Teamwork

Ability to work under pressure

Attention to detail

Flexible attitude

Job description

A luxury hotel in London is seeking a Duty Manager to ensure exceptional guest experiences and lead the Front of House team. Responsibilities include addressing guest queries, resolving issues, and overseeing the reception team. Ideal candidates should have experience in a luxury hotel environment, possess strong communication skills, and pay attention to detail. This position offers a competitive salary and various employee benefits, including discounted accommodations and meals on duty.