Luxury Guest Services Manager – Hospitality Leader

Swinton Park Hotel; Ripon; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Country Club access

Spa facilities access

50% food & beverage discount for you &

Spa day discounts

Pension scheme

Employee events

Job summary

Swinton Park Hotel in Ripon, United Kingdom, seeks a proactive Guest Services Manager to lead our front-of-house team and ensure an exceptional luxury guest journey. The role covers Reception, Concierge, Guest Services and Reservations, with a focus on flawless service, meticulous attention to detail, and seamless cross-department collaboration.

The ideal candidate will have solid leadership experience in a luxury hotel, outstanding communication skills, and a proactive, guest-centered approach.

Qualifications

• Experience leading a hospitality team in a luxury setting.
• Excellent written and verbal communication with guests and colleagues.
• Strong organisational skills and attention to detail.

Responsibilities

• Lead and develop the Guest Services team to deliver exceptional guest journeys.
• Oversee Reception, Concierge, Guest Services and Reservations operations.
• Ensure seamless, luxurious guest experiences from arrival to departure.
• Build relationships with local attractions and partners to enhance offerings.
• Coordinate guest experiences and handle feedback with a proactive approach.
• Manage rotas, staffing, stock control and departmental budgets.

Skills

Leadership

Communication

Organisation

Guest experience

Problem-solving

Job description

Swinton Park Hotel in Ripon, United Kingdom, seeks a proactive Guest Services Manager to lead our front-of-house team and ensure an exceptional luxury guest journey. The role covers Reception, Concierge, Guest Services and Reservations, with a focus on flawless service, meticulous attention to detail, and seamless cross-department collaboration.

The ideal candidate will have solid leadership experience in a luxury hotel, outstanding communication skills, and a proactive, guest-centered approach.