Luxury Guest Services Manager

Swinton Park Hotel; Masham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

30 days annual leave

NEST pension scheme

50% discount on food & beverages

Spa & wellness facilities access

Stays at Swinton Park Hotel

Employee events

Job summary

Swinton Park Hotel is seeking a Guest Services Manager to lead a high‑level guest experience within a luxury estate. You will oversee Reception, Concierge, Guest Services and Reservations, delivering seamless service from arrival to departure and coordinating estate activities to enhance guest enjoyment.

The role requires senior leadership, strong communication, and the ability to manage rotas, budgets, and departmental standards under pressure.

Qualifications

• Experience in Guest Services, Front Office or similar hospitality leadership role.
• Experience in luxury hotel, resort or high-end hospitality environment.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Deliver exceptional guest service and act as a senior point of contact for guest enquiries and requests.
• Oversee the smooth operation of Reception, Concierge, Guest Services, and Reservations.
• Ensure guests enjoy a seamless and memorable experience throughout their stay.
• Coordinate and deliver estate activities and guest experiences.
• Develop relationships with local attractions and partners to enhance guest offerings.
• Manage guest supplies, lost property, luggage handling, valet parking, and courier services.
• Maintain excellent standards of presentation, cleanliness, and organisation throughout the department.

Skills

Guest services

Front Office

Communication

Organisation

Budgeting

Rota planning

Job description

Swinton Park Hotel is seeking a Guest Services Manager to lead a high‑level guest experience within a luxury estate. You will oversee Reception, Concierge, Guest Services and Reservations, delivering seamless service from arrival to departure and coordinating estate activities to enhance guest enjoyment.

The role requires senior leadership, strong communication, and the ability to manage rotas, budgets, and departmental standards under pressure.