Front Desk Concierge – Luxury Hotel Guest Services

Swinton Estate; Swinton; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Country Club access

Spa discounts

F&B discounts

Stays at Swinton Park Hotel

Learning opportunities

Job summary

Swinton Estate is seeking a friendly Guest Services Assistant to join the Front of House team at Swinton Park Hotel. The role covers front desk, reservations, guest questions and coordinating with departments to deliver memorable stays.

You will welcome guests on arrival, assist with check-in/check-out, and ensure personalised service throughout their visit, including handling requests and preserving guest confidentiality.

Qualifications

• Previous experience in a hotel or customer service environment is desirable but not essential.
• Experience using Rezlynx is advantageous.
• Competent using Microsoft Office.
• GCSE Grade 4/C or above in Maths and English.
• Flexible to work shifts, including weekends and bank holidays.

Responsibilities

• Welcome guests and assist with check-in and check-out.
• Provide information about hotel facilities and local attractions.
• Handle guest feedback, concerns and complaints with professionalism and empathy.
• Anticipate guest needs and deliver personalised service.
• Build relationships with repeat and regular guests to encourage loyalty.
• Allocate rooms according to guest preferences and requirements.
• Assist with the management and processing of lost property.

Skills

Customer service

Communication

Organisation

Microsoft Office

Education

GCSE Maths

GCSE English

Tools

Rezlynx

Job description

Swinton Estate is seeking a friendly Guest Services Assistant to join the Front of House team at Swinton Park Hotel. The role covers front desk, reservations, guest questions and coordinating with departments to deliver memorable stays.

You will welcome guests on arrival, assist with check-in/check-out, and ensure personalised service throughout their visit, including handling requests and preserving guest confidentiality.