Luxury Guest Services Manager | Estate Hotel Leader

Swinton Park Hotel; Swinton; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

30 days annual leave

NEST pension scheme

Access to Country Club and Spa

50% discount on food & beverage forYou

50% discount on spa days

Stays at Swinton Park Hotel and Switon

Job summary

Swinton Park Hotel is recruiting a Guest Services Manager to lead our Guest Services team and deliver the exceptional, luxury guest journey that define our estate. The role is full-time (40 hours/week) with shifts across early, late and weekend periods.

You will oversee Reception, Concierge, and Reservations, and drive service excellence, safety, and operational efficiency throughout the department. Join a carbon-neutral estate committed to staff wellbeing, development, and unforgettable guest

Qualifications

• Previous experience in a Guest Services, Front Office, Reception Management, or similar hospitality leadership role.
• Experience working within a luxury hotel, resort, or high-end hospitality environment.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Outstanding organisational skills and attention to detail.
• Experience managing rotas, staffing levels, stock control, and departmental budgets.
• Flexibility to work weekends, evenings, and peak trading periods when required.

Responsibilities

• Deliver exceptional guest service and act as a senior point of contact for guest enquiries and requests.
• Oversee the smooth operation of Reception, Concierge, Guest Services, and Reservations.
• Coordinate and deliver estate activities and guest experiences.
• Develop relationships with local attractions and partners to enhance guest offerings.
• Lead, motivate, and develop the Guest Services team.
• Provide coaching, training, and ongoing performance support.

Skills

Leadership

Communication

Organisational skills

Problem solving

Calm under pressure

Flexibility

Job description

Swinton Park Hotel is recruiting a Guest Services Manager to lead our Guest Services team and deliver the exceptional, luxury guest journey that define our estate. The role is full-time (40 hours/week) with shifts across early, late and weekend periods.

You will oversee Reception, Concierge, and Reservations, and drive service excellence, safety, and operational efficiency throughout the department. Join a carbon-neutral estate committed to staff wellbeing, development, and unforgettable guest