Luxury Guest Services Manager — Estate & Spa Lead

Swinton Estate; Masham; Remote; GBP 42,000 - 58,000; Full time

Benefits offered by this job

30 days annual leave

Nest pension

50% discount on food & beverage

Spa access and experiences

Staff stays and events

Job summary

Swinton Estate's Swinton Park Hotel in Masham, England, seeks a Guest Services Manager to lead the guest experience, oversee Reception, Concierge, Reservations, and ensure luxury service across the estate. You will manage rotas, budgets, recruitment, and mentorship for the Guest Services team, delivering a seamless, high-touch hospitality experience for guests and colleagues alike.

This full-time role requires flexibility for weekends and evenings during peak periods and a commitment to safety,

Qualifications

• Experience in Guest Services or front office leadership.
• Experience in luxury hotel, resort or high-end hospitality environments.
• Strong leadership and team development skills.

Responsibilities

• Deliver exceptional guest service and act as a senior point of contact for guest enquiries.
• Oversee Reception, Concierge, Guest Services, and Reservations operations.
• Ensure a seamless and memorable guest experience throughout the stay.
• Coordinate estate activities and guest experiences with partners.

Skills

Guest Services

Front Office

Reception Management

Leadership

Hospitality

Job description

Swinton Estate's Swinton Park Hotel in Masham, England, seeks a Guest Services Manager to lead the guest experience, oversee Reception, Concierge, Reservations, and ensure luxury service across the estate. You will manage rotas, budgets, recruitment, and mentorship for the Guest Services team, delivering a seamless, high-touch hospitality experience for guests and colleagues alike.

This full-time role requires flexibility for weekends and evenings during peak periods and a commitment to safety,