Luxury Front Office Experience Manager

Harbour Hotels Group; Guildford; In loco; GBP 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted room rates for Crew

Mental health and wellbeing support

Group Life Cover

Employee wellbeing platform access

Career progression opportunities

Internal promotions within Harbour

Descrizione del lavoro

Guildford Harbour Hotel & Spa is seeking a Front Of House Manager to lead the front desk team and ensure top-tier guest service. You will communicate effectively, handle complaints, and drive revenue posting with a proactive, guest-focused approach.

Ideally you have at least 2 years of Front Office supervisory experience and are proficient with OPERA. The role offers competitive salary and progression within Harbour Hotels.

Competenze

• Minimum 2 years Front Office experience at Supervisory level or higher.
• Full knowledge of OPERA PMS preferred.
• Strong communicator with a track record of guest satisfaction.

Mansioni

• Oversee daily Front Office operations and guest services.
• Motivate and lead front desk team to deliver exceptional customer experiences.
• Coordinate with departments on guest feedback, billing and revenue posting.

Conoscenze

Front Office

Leadership

Complaint Handling

Guest Service

Strumenti

OPERA PMS

Descrizione del lavoro

Guildford Harbour Hotel & Spa is seeking a Front Of House Manager to lead the front desk team and ensure top-tier guest service. You will communicate effectively, handle complaints, and drive revenue posting with a proactive, guest-focused approach.

Ideally you have at least 2 years of Front Office supervisory experience and are proficient with OPERA. The role offers competitive salary and progression within Harbour Hotels.