Front Office Manager — Guest Experience Leader

Harbour Hotel Guildford; Guildford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hotel stay discounts

Food and Beverage discounts

Employee Assistance Program

Stylish boutique uniform

Meals included on duty

Job summary

Harbour Hotels is seeking a Reception Manager or Front Office Manager to lead our Front Office team and ensure guests receive the highest level of service.

You will be an effective communicator, experienced in complaint handling, and capable of motivating staff while overseeing guest feedback, billing and revenue posting. A minimum of 3 years’ Front Office supervisory experience is required; OPERA knowledge is preferred.

Qualifications

• Minimum 3 years Front Office experience at Supervisory level or higher.
• Full knowledge of OPERA is preferred.
• Strong communication and complaint handling skills.
• Experience in collating guest feedback, billing and revenue posting.

Responsibilities

• Lead Front Office team to ensure exceptional guest service.
• Communicate effectively and handle guest complaints.
• Motivate staff and manage shift handovers and training.
• Oversee guest feedback, billing and revenue posting processes.

Skills

Front Office experience

Communication

Complaint handling

People management

Tools

OPERA

Job description

Harbour Hotels is seeking a Reception Manager or Front Office Manager to lead our Front Office team and ensure guests receive the highest level of service.

You will be an effective communicator, experienced in complaint handling, and capable of motivating staff while overseeing guest feedback, billing and revenue posting. A minimum of 3 years’ Front Office supervisory experience is required; OPERA knowledge is preferred.