Luxury Hotel Operations Leader in Brighton

Brighton-Harbour-Hotel; Brighton; On-site; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Room discounts

Spa discounts

Food discounts

Wellbeing support

GP services

Nutrition advice

Life cover

Wellbeing platform

Career progression

Meals on duty

Uniforms

Job summary

Brighton Harbour Hotel & Spa is seeking an experienced Operations Manager to lead day-to-day hotel operations alongside the General Manager, ensuring exceptional guest experiences and consistent service standards.

This hands-on role requires visible leadership across departments, strategic focus on performance, and the ability to empower teams while safeguarding commercial targets. You'll deputise in the GM's absence and help shape Harbour Hotels' culture.

Qualifications

• Previous experience as an operations/hotel manager or senior hotel leader.
• Strong operational knowledge and a genuine passion for hospitality.
• Hands-on, highly visible leadership with excellent people skills.
• Commercial awareness and business understanding.
• Ability to stay calm and decisive in fast-paced environments.

Responsibilities

• Provide visible, hands-on leadership across the hotel operation.
• Support the General Manager in delivering operational and strategic goals.
• Lead and support departmental managers to maintain high standards.
• Drive guest satisfaction and respond to operational challenges.
• Monitor performance against financial and guest-satisfaction metrics.
• Develop, engage and coach hotel teams for improved results.
• Maintain presentation standards and a seamless guest journey.
• Collaborate across departments and deputise for the General Manager when needed.
• Foster a positive, high-performing culture and ownership of performance.

Skills

Operations leadership

Hotel management

Commercial awareness

People leadership

Decision making

Attention to detail

Communication

Job description

Brighton Harbour Hotel & Spa is seeking an experienced Operations Manager to lead day-to-day hotel operations alongside the General Manager, ensuring exceptional guest experiences and consistent service standards.

This hands-on role requires visible leadership across departments, strategic focus on performance, and the ability to empower teams while safeguarding commercial targets. You'll deputise in the GM's absence and help shape Harbour Hotels' culture.