Reception Manager

Padstow Harbour Hotel; Padstow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Progression opportunities

Staff discounts

Meals on duty

Employee assistance program

Uniform provided

Training and development

Job summary

Padstow Harbour Hotel is seeking an experienced Reception Manager to lead the Reception team and oversee Front Office operations, ensuring exceptional guest service, accurate billing, and proactive guest feedback handling.

The role requires strong leadership, excellent communication, and a solid working knowledge of PMS. You will collaborate with other departments to maintain high service standards and drive guest satisfaction.

Qualifications

• Proven experience in hotel management or supervisory roles within a hotel environment.
• Strong leadership, communication, and problem-solving skills.
• Solid working knowledge of Property Management Systems (PMS).

Responsibilities

• Lead and develop the Reception team to deliver exceptional guest experiences.
• Supervise Front Office operations, including guest service, billing, revenue posting and guest feedback management.
• Maintain high standards of customer service; resolve complaints effectively and professionally.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Utilise Property Management Systems (PMS) to manage reservations, check-in/check-out processes and reporting.
• Monitor and manage staffing needs, training, and performance within the Front Office team.

Skills

Hotel management experience

Leadership

Communication

Problem-solving

PMS knowledge

Tools

Property Management System (PMS)

Job description

Overview

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans coastal, country and city properties with a variety of restaurant concepts and the HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year.

The role

We are seeking an experienced Reception Manager with a strong background in hotel management to lead our Reception team. The successful candidate will be passionate about delivering exceptional guest experiences and will possess outstanding communication, leadership, and complaint resolution skills, with the ability to motivate and inspire a high-performing team. Previous supervisory or management experience within a hotel environment is essential, together with a strong working knowledge of Property Management Systems (PMS). You will be confident in all aspects of Front Office operations, including guest service, team management, billing, revenue posting, and guest feedback, ensuring the highest standards of customer service are consistently delivered.

Responsibilities

• Lead and develop the Reception team to deliver exceptional guest experiences.
• Supervise Front Office operations, including guest service, billing, revenue posting and guest feedback management.
• Maintain high standards of customer service; resolve complaints effectively and professionally.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Utilise Property Management Systems (PMS) to manage reservations, check-in/check-out processes and reporting.
• Monitor and manage staffing needs, training, and performance within the Front Office team.

Qualifications and attributes

• Proven experience in hotel management or supervisory roles within a hotel environment.
• Strong leadership, communication, and problem-solving skills.
• Solid working knowledge of Property Management Systems (PMS).
• Ability to motivate and manage a high-performing team and deliver consistent guest service excellence.

Benefits

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• On-the-job training and development with opportunities for internal promotions
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform designed for Harbour Hotels
• Meals included while on duty

If you feel you have the skills and ambition we are looking for to join Harbour Hotels, please apply with a full and up-to-date CV below.

Please note only those eligible to work in the UK or with a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!

Compensation: To be discussed