Lux Hotel Front Desk Manager | Guest Experience Leader

Padstow Harbour Hotel; Padstow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Progression opportunities

Staff discounts

Meals on duty

Employee assistance program

Uniform provided

Training and development

Job summary

Padstow Harbour Hotel is seeking an experienced Reception Manager to lead the Reception team and oversee Front Office operations, ensuring exceptional guest service, accurate billing, and proactive guest feedback handling.

The role requires strong leadership, excellent communication, and a solid working knowledge of PMS. You will collaborate with other departments to maintain high service standards and drive guest satisfaction.

Qualifications

• Proven experience in hotel management or supervisory roles within a hotel environment.
• Strong leadership, communication, and problem-solving skills.
• Solid working knowledge of Property Management Systems (PMS).

Responsibilities

• Lead and develop the Reception team to deliver exceptional guest experiences.
• Supervise Front Office operations, including guest service, billing, revenue posting and guest feedback management.
• Maintain high standards of customer service; resolve complaints effectively and professionally.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Utilise Property Management Systems (PMS) to manage reservations, check-in/check-out processes and reporting.
• Monitor and manage staffing needs, training, and performance within the Front Office team.

Skills

Hotel management experience

Leadership

Communication

Problem-solving

PMS knowledge

Tools

Property Management System (PMS)

Job description

Padstow Harbour Hotel is seeking an experienced Reception Manager to lead the Reception team and oversee Front Office operations, ensuring exceptional guest service, accurate billing, and proactive guest feedback handling.

The role requires strong leadership, excellent communication, and a solid working knowledge of PMS. You will collaborate with other departments to maintain high service standards and drive guest satisfaction.