Front Office Leader — Guest Experience & Service

Richmond Harbour Hotel; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Career progression

Discounts on stays & F&B

Employee Assistance Program

Uniform provided

Meals on duty

Job summary

Harbour Hotels in London seeks a Head Receptionist to ensure guests receive exemplary service across the Front Office. You will communicate effectively, manage complaints, and mentor the team while overseeing guest feedback, billing and revenue posting.

A minimum of 2 years’ Front Office experience at supervisory level or higher and full knowledge of OPERA are essential. The role offers progression opportunities and a vibrant working environment across Harbour Hotels properties.

Qualifications

• Minimum 2 years Front Office experience at Supervisory level or higher.
• Full knowledge of OPERA.
• Excellent communication and guest service focus.
• Ability to motivate and lead a hospitality team.

Responsibilities

• Ensure every guest receives exemplary service at the Front Office.
• Effectively handle guest complaints and feedback.
• Lead and motivate the Front Office team.
• Oversee billing and revenue posting.

Skills

OPERA knowledge

Front Office experience

Complaint handling

Team leadership

Communication

Job description

Harbour Hotels in London seeks a Head Receptionist to ensure guests receive exemplary service across the Front Office. You will communicate effectively, manage complaints, and mentor the team while overseeing guest feedback, billing and revenue posting.

A minimum of 2 years’ Front Office experience at supervisory level or higher and full knowledge of OPERA are essential. The role offers progression opportunities and a vibrant working environment across Harbour Hotels properties.