Luxury Front of House Manager - Guest Experience Lead

Smyth & Co; Hounslow; On-site; GBP 45,000 - 58,000; Full time

Job summary

A luxury country house hotel in the South West seeks a Front of House Manager to lead guest-facing operations. This hands-on leadership role requires expertise in managing reception and front office teams, ensuring high service standards, and maintaining operational efficiency. The ideal candidate is currently a Head of Department or a strong Assistant Front of House Manager, with a background in quality hotels and excellent leadership skills. This is a full-time position requiring 5 days of work per week, including evenings and weekends.

Qualifications

• Experience as Head of Department or strong Assistant Front of House Manager ready to step up.
• Background in quality hotels, ideally luxury or boutique.
• Calm and approachable people leader.

Responsibilities

• Lead and develop the reception, duty, and night teams.
• Manage front office operations, ensuring high service standards.
• Drive service excellence and operational efficiency.

Skills

Leadership

Communication skills

Time-management

Team development

Guest-centric service

Organizational skills

Tools

Hotel PMS systems (Opera or similar)

Job description

A luxury country house hotel in the South West seeks a Front of House Manager to lead guest-facing operations. This hands-on leadership role requires expertise in managing reception and front office teams, ensuring high service standards, and maintaining operational efficiency. The ideal candidate is currently a Head of Department or a strong Assistant Front of House Manager, with a background in quality hotels and excellent leadership skills. This is a full-time position requiring 5 days of work per week, including evenings and weekends.