Luxury Front Desk Host – Elevate Guest Experience

Four Seasons; City Of London; On-site; GBP 36,000; Full time

Job summary

A luxury hotel in London is seeking a Front Desk Receptionist to provide exceptional guest experiences. Responsibilities include personalized check-ins, responding to inquiries, and resolving concerns with care. Ideal candidates should have at least one year of experience in a luxury setting and possess excellent communication and interpersonal skills. This role offers a competitive package and various employee benefits.

Benefits

£36,000 package made of salary and F&B service charge

Excellent Training and Career Development opportunities

Up to 20 complimentary nights at any Four Seasons Hotels

Free meals on duty

33 days holiday entitlement with service

Free Life Insurance

Season Ticket Loan & cycle to work scheme

Free Uniform dry cleaning

Annual Themed Employee Party

Access to Wagestream – salary advance benefit

Qualifications

• One+ years of experience working within a luxury hotel or similar environment.
• Excellent interpersonal and communication skills.
• Cross-cultural sensitivity and customer service orientation.
• Guest-centricity and understanding the importance of guests' preferences.
• The Right to Work in the UK.

Responsibilities

• Deliver a personalised check-in and check-out experience.
• Respond to guest enquiries regarding hotel services.
• Handle special requests with care to exceed expectations.
• Resolve concerns with empathy and discretion.
• Stay informed about in-house events and hotel operations.
• Personalise service to create memorable experiences.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Cross-cultural sensitivity

Job description

A luxury hotel in London is seeking a Front Desk Receptionist to provide exceptional guest experiences. Responsibilities include personalized check-ins, responding to inquiries, and resolving concerns with care. Ideal candidates should have at least one year of experience in a luxury setting and possess excellent communication and interpersonal skills. This role offers a competitive package and various employee benefits.