Luxury Front Desk & Guest Experience Host

Soho House & Co.; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Team meal

Soho Friends

Staff discounts

Staff room rates

Health plan

Dental plan

Birthday off

Cowshed discount

Soho Home discount

Charity days

Counselling

Cookhouse training

Professional development

Team events

Job summary

Soho House is seeking a Receptionist to deliver seamless front-of-house service and support the day-to-day coordination of Club operations. You will be the first contact for members and guests, welcoming them with discretion, efficiency and elegance.

The role requires 2–3 years in luxury hospitality or private members clubs, strong communication, and proficiency with reservation systems. You will help maintain a warm, professional atmosphere at our London location.

Qualifications

• 2–3 years of front desk experience.
• Experience in luxury hospitality or private members clubs.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in reservation systems (e.g., Opera, OpenTable, or equivalent).
• Calm under pressure with a guest-first mindset.

Responsibilities

• Ensure every member is welcomed by name and guest is greeted warmly.
• Answer high-volume phone lines for reservations, inquiries, deliveries, and messages.
• Be well-versed on menus, hours of operation, and amenity pricing.
• Maintain a clean, sanitary reception area and coat check.
• Perform Guest List duties on the floor level, club and Rooftop.
• Support and resolve guest concerns in real time.
• Assist guests with coats and personal items.
• Build relationships with members and communicate feedback to management.
• Foster a fun, approachable, professional atmosphere.
• Assist management with new hires by training Soho Standards and daily service steps.
• Maintain knowledge of facilities, events, and policies to inform guests confidently.

Skills

Front desk experience

Guest service mindset

Communication skills

Leadership / team coordination

Tools

Opera

OpenTable

Job description

Soho House is seeking a Receptionist to deliver seamless front-of-house service and support the day-to-day coordination of Club operations. You will be the first contact for members and guests, welcoming them with discretion, efficiency and elegance.

The role requires 2–3 years in luxury hospitality or private members clubs, strong communication, and proficiency with reservation systems. You will help maintain a warm, professional atmosphere at our London location.