Lux Front Desk Host & Member Concierge

sohohouseco; City of Westminster; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Team meals on shift

Soho Friends Membership

Staff discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

Staff discount on Cowshed & Soho Home

Paid charity days (Soho Impact)

Counselling Sessions

Training & team events

Job summary

Soho House in City of Westminster seeks a Receptionist to deliver seamless front-of-house service and support club operations. You will greet members and guests, manage reservations, and help maintain an elegant, discreet atmosphere.

The role requires 2–3 years’ front desk experience in luxury settings, strong communication, and the ability to handle high-pressure situations with a guest-first mindset. Shift-based with weekly pay and staff benefits.

Qualifications

• 2-3 years' experience in a front desk role.
• Experience in luxury hospitality or private members clubs.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent).
• Calm under pressure and guest-first mindset.

Responsibilities

• Welcome each member by name where possible and greet guests warmly.
• Answer high-volume phone lines for reservations, inquiries and deliveries.
• Be versed on menus, hours of operation and amenity availability/pricing.
• Maintain a clean, sanitary reception area and coat check.
• Assist guests with coat retrieval and items left behind.
• Support management with trainings and daily Soho Standards.
• Keep updated knowledge of facilities, events, and policies to inform guests confidently.

Skills

Front desk experience

Leadership

Communication

Tools

Opera

OpenTable

Job description

Soho House in City of Westminster seeks a Receptionist to deliver seamless front-of-house service and support club operations. You will greet members and guests, manage reservations, and help maintain an elegant, discreet atmosphere.

The role requires 2–3 years’ front desk experience in luxury settings, strong communication, and the ability to handle high-pressure situations with a guest-first mindset. Shift-based with weekly pay and staff benefits.