Luxury Club Receptionist & Guest Concierge

Soho House & Co; Chipping Norton; Presencial; GBP 18 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Team meal whilst on shift prepared by:

Soho Friends Membership

50% team discount on Food & Drink

Staff room rates

Health cash plan

Dental plan

Birthday day off after 1 year

Staff discount on Cowshed & Soho Home

Paid charity days

Free counselling sessions

Cookhouse & House Tonic training

Continuous training

Team events

Resumo da oferta

Soho House is hiring a Receptionist to deliver exceptional front-of-house service and coordinate Club operations. You will be the first contact for members and guests, setting a welcoming tone with discretion and elegance.

The role emphasizes guest-focused service, knowledge of facilities, and a professional, friendly approach to daily tasks. Ideal candidates have 2–3 years in front desk roles within luxury hospitality or private clubs, strong communication, and familiarity with reservation

Qualificações

• 2–3 years’ experience in a front desk role.
• Experience in luxury hospitality or private members clubs.
• Excellent verbal and written communication.
• Proficient in reservation systems (Opera, OpenTable or equivalent).
• Calm under pressure with a guest-first mindset.
• Ability to lead and coordinate a small team.

Responsabilidades

• Welcome every member by name (if local) and guests warmly.
• Answer high-volume phone lines for reservations and inquiries.
• Be knowledgeable on menus, hours and amenity pricing.
• Maintain a clean, sanitary reception area and coat check.
• Perform Guest List duties on the floor or Rooftop.
• Support and resolve guest concerns in real time.
• Assist with coats and items guests leave behind.
• Build relationships and relay feedback to management.
• Promote a fun, professional atmosphere and Soho standards.

Conhecimentos

Front desk experience

Luxury hospitality

Leadership

Verbal & written communication

Reservation systems

Calm under pressure

Ferramentas

Opera

OpenTable

Descrição da oferta de emprego

Soho House is hiring a Receptionist to deliver exceptional front-of-house service and coordinate Club operations. You will be the first contact for members and guests, setting a welcoming tone with discretion and elegance.

The role emphasizes guest-focused service, knowledge of facilities, and a professional, friendly approach to daily tasks. Ideal candidates have 2–3 years in front desk roles within luxury hospitality or private clubs, strong communication, and familiarity with reservation