Luxury Front Desk & Guest Experience Agent

Jumeirah; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel chain in Greater London is seeking a friendly and skilled individual to manage guest check-ins and provide assistance throughout their stay. Candidates should possess excellent communication and interpersonal skills, with familiarity with software systems preferred. The role requires availability to work shifts, including weekends and holidays. The ideal applicant will enjoy a supportive work environment with opportunities for development and extensive benefits including healthcare, discounts, and wellness programs.

Benefits

Supportive work environment

Learning & Development opportunities

Colleague discounts on food and beverages

Health care and insurance benefits

Locally competitive salary

Meals on duty

Wellness Benefits

Qualifications

• Excellent interpersonal and communication skills, both in person and by telephone.
• Knowledge of Opera Cloud is preferred.
• Ability to learn multiple computer software and accurately input information into the systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Must be available to work weekends, days, evenings, and holidays.

Responsibilities

• Greet all guests in a friendly manner and register arriving guests.
• Assist guests to their rooms and explain hotel facilities.
• Enter all arrivals' check-in/out details accurately.
• Ensure adherence to the hotel's credit policy.
• Make reservations when necessary.

Skills

Interpersonal skills

Communication skills

Ability to learn software

Teamwork

Tools

Opera Cloud

Job description

A luxury hotel chain in Greater London is seeking a friendly and skilled individual to manage guest check-ins and provide assistance throughout their stay. Candidates should possess excellent communication and interpersonal skills, with familiarity with software systems preferred. The role requires availability to work shifts, including weekends and holidays. The ideal applicant will enjoy a supportive work environment with opportunities for development and extensive benefits including healthcare, discounts, and wellness programs.