Luxury F&B Reservations Agent — London

Hilton Worldwide, Inc.; City Of London; On-site; GBP 28,000 - 29,000; Full time

Job summary

A leading hospitality company based in London is seeking a Food & Beverage Reservations Agent. The successful candidate will provide excellent customer service, convert inquiries into reservations, and maintain high professional standards. Previous experience in a Reservations environment and strong communication skills are essential. This position offers a competitive salary and numerous benefits including hotel discounts and leadership programs.

Benefits

28 days paid holiday

Exclusive high-street discounts

Industry-leading Team Member discounts

Access to leadership programs

Exceptional Career opportunities

50% off in Hilton restaurants

Uniforms provided and laundered

Free meals on shift

Qualifications

• Previous experience in a Reservations environment is advantageous.

Responsibilities

• Convert inquiries into contracted business.
• Respond to sales inquiries positively to develop future sales leads.
• Identify sales leads as appropriate.
• Ensure all reservations are completed accurately.
• Provide prompt service while maintaining brand standards.

Skills

Professional telephone manner

Excellent communication skills

Outstanding administration skills

Organizational skills

Education

Tertiary qualifications or collegiate-level degree

Job description

A leading hospitality company based in London is seeking a Food & Beverage Reservations Agent. The successful candidate will provide excellent customer service, convert inquiries into reservations, and maintain high professional standards. Previous experience in a Reservations environment and strong communication skills are essential. This position offers a competitive salary and numerous benefits including hotel discounts and leadership programs.