Luxury Club Front Desk Concierge

sohohousecaterer; Greater London; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% Staff discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off after 1 year

Staff discount on Cowshed & Soho Home

Paid charity days

Counselling Sessions

Continuous training and events

Job summary

Soho House is hiring a Receptionist to deliver seamless front-of-house service and support daily club operations. You will be the first contact for members and guests, setting a tone of discretion, efficiency and elegance from arrival.

The role requires 2–3 years in front desk work within luxury hospitality or private members clubs, with strong leadership, superb communication, and proficiency in reservation systems. A guest-first mindset is essential to succeed in this fast-paced environment.

Qualifications

• 2–3 years' experience in a front desk role.
• Experience in luxury hospitality or private members clubs.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent).
• Calm under pressure and adept at resolving issues with a guest-first mindset.

Responsibilities

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
• Assist guests by checking/ retrieving their coats and/or items they left.
• Build relationships with members and guests and communicate and red flags and positive feedback to management.
• Influence a fun and positive atmosphere by being approachable and professional.
• Assist management with new hires by training Soho Standards and steps of service expected daily.
• Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently

Skills

Front desk experience

Luxury hospitality

Team leadership

Communication skills

Reservation systems

Guest-first mindset

Tools

Opera

OpenTable

Job description

Soho House is hiring a Receptionist to deliver seamless front-of-house service and support daily club operations. You will be the first contact for members and guests, setting a tone of discretion, efficiency and elegance from arrival.

The role requires 2–3 years in front desk work within luxury hospitality or private members clubs, with strong leadership, superb communication, and proficiency in reservation systems. A guest-first mindset is essential to succeed in this fast-paced environment.