Lux Front Desk & Guest Relations Lead

Soho House Group; Greater London; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

50% Staff discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off after 1 year

Staff discount on Cowshed & Soho Home

2 charity days per year (Soho Impact)

Free Counselling Sessions

Cookhouse & House Tonic training

Continuous training

Team events

Job summary

Soho House Group is seeking a Receptionist to be the welcoming first point of contact for members and guests in a luxury environment. You will manage front desk operations with discretion and elegance, handle reservations, and support club coordination to ensure a seamless experience from arrival through departure.

The role requires 2–3 years in front desk or luxury hospitality, strong leadership, and exceptional communication. On-site work in Greater London with ongoing training and staff perks.

Qualifications

• 2–3 years’ experience in a front desk role.
• Experience in luxury hospitality or private members clubs.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent).
• Calm under pressure and guest-first mindset.

Responsibilities

• Welcome every member by name and greet guests hospitably.
• Answer high-volume phone lines for reservations, inquiries, and deliveries.
• Be knowledgeable on menus, hours, amenities, and pricing.
• Maintain a clean, safe reception area and coat check.
• Perform Guest List duties on the floor and rooftop (where applicable).
• Support management by addressing guest concerns and flagging actions.
• Assist guests with coats and belongings retrieval.
• Build relationships with members and communicate feedback to management.
• Foster a fun, approachable, and professional atmosphere.
• Help train new hires on Soho Standards and daily service steps.
• Keep updated knowledge of facilities, events, and policies.

Skills

Front desk experience

Luxury hospitality

Team leadership

Excellent communication

Reservation systems

Calm under pressure

Tools

Opera

OpenTable

Job description

Soho House Group is seeking a Receptionist to be the welcoming first point of contact for members and guests in a luxury environment. You will manage front desk operations with discretion and elegance, handle reservations, and support club coordination to ensure a seamless experience from arrival through departure.

The role requires 2–3 years in front desk or luxury hospitality, strong leadership, and exceptional communication. On-site work in Greater London with ongoing training and staff perks.