Luxury Client Experience Specialist

FERRAGAMO; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ferragamo in London’s Sloane Street is seeking a Full-Time Client Advisor to elevate the luxury shopping experience and build lasting client relationships. You will lead on the selling floor, demonstrate an expert understanding of your clients’ desires, and contribute fresh ideas to enhance value and moments of delight.

Fluency in English is essential and 3-5 years in luxury retail is preferred. Join a team committed to craftsmanship, inclusivity, and delivering memorable service that aligns

Qualifications

• 3–5 years of experience in luxury retail.
• Fluent in English (written and spoken).
• Customer-centric, authentic approach with strong communication.
• Experience in client-facing role within luxury or premium brands.

Responsibilities

• Transform each client experience into memorable moments and build lasting bonds.
• Lead by example on the selling floor to drive sales results with accountability.
• Demonstrate deep understanding of luxury clients’ desires and expectations.
• Propose fresh ideas to enhance client value and moments of delight.

Skills

Luxury retail

Client advisory

English fluency

Team player

Idea sharing

Tools

CRM tools

Job description

Ferragamo in London’s Sloane Street is seeking a Full-Time Client Advisor to elevate the luxury shopping experience and build lasting client relationships. You will lead on the selling floor, demonstrate an expert understanding of your clients’ desires, and contribute fresh ideas to enhance value and moments of delight.

Fluency in English is essential and 3-5 years in luxury retail is preferred. Join a team committed to craftsmanship, inclusivity, and delivering memorable service that aligns