Luxury Client Experience Lead

FERRAGAMO; Bicester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Ferragamo in Bicester Village is seeking a Full-Time Client Advisor to elevate the luxury shopping experience. You will connect with clients, understand their wants, and deliver unforgettable service that aligns with our brand.

You will lead by example on the floor, build lasting relationships using CRM tools, and contribute to sales performance while maintaining the elegance and craftsmanship Ferragamo is known for.

Qualifications

• Experience in luxury retail or customer-facing role.
• Fluency in English is essential; another language is a plus.
• Experience using CRM tools to manage client relationships.
• Ability to deliver authentic, high-quality client service.

Responsibilities

• Transform each client experience into magical moments and build long-term bonds.
• Lead by example on the selling floor to drive sales with accountability.
• Demonstrate deep understanding of luxury clients’ desires and needs.
• Propose fresh ideas to enhance client value and memorable moments.

Skills

Client advisor

Sales excellence

CRM proficiency

Communication skills

Luxury retail experience

Tools

CRM systems

Job description

Ferragamo in Bicester Village is seeking a Full-Time Client Advisor to elevate the luxury shopping experience. You will connect with clients, understand their wants, and deliver unforgettable service that aligns with our brand.

You will lead by example on the floor, build lasting relationships using CRM tools, and contribute to sales performance while maintaining the elegance and craftsmanship Ferragamo is known for.