Luxury Leather Goods Client Advisor & Style Concierge

LVMH Group; Greater London; Hybrid; GBP 38,000 - 55,000; Full time

Job summary

Fendi London Selfridges is seeking a Client Advisor for Leather Goods & Accessories who will deliver a luxurious client experience and drive sales across all product categories. You will upsell, manage clienteling using CRM tools, and maintain store standards in partnership with the management team.

The role requires strong selling and communication skills, fluency in English, and a minimum of three years in retail fashion with luxury experience.

Qualifications

• Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale; category experience is essential and strong styling skills are an advantage.
• Bachelor’s Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of second language is a plus.

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories.
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager.
• Provide customer feedback on products, especially newly launched products.
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines;
• Support during Store stock take and cycle-counts.
• Maintain proper visual merchandising according to company guidelines;
• Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Skills

Luxury retail sales

Customer service

Fluent English

Visual merchandising

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

Fendi London Selfridges is seeking a Client Advisor for Leather Goods & Accessories who will deliver a luxurious client experience and drive sales across all product categories. You will upsell, manage clienteling using CRM tools, and maintain store standards in partnership with the management team.

The role requires strong selling and communication skills, fluency in English, and a minimum of three years in retail fashion with luxury experience.