Luxury Client Advisor: Personalised Service & CRM Expert

Dolce & Gabbana S.r.l.; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Dolce & Gabbana S.r.l. is seeking an experienced Client Advisor for our Woman department at Selfridges in London.

You will be the brand ambassador, delivering exceptional service and building lasting relationships with high-end clients. You will tailor the client experience, mentor sales staff on the floor, promote products to international customers, and maintain store standards while using clienteling tools and CRM.

Qualifications

• Fluency in English required.
• Minimum 3 years of relevant experience in luxury retail.
• Client Ceremony and clienteling expectations mentioned.
• Self-motivation with positive attitude and professional selling techniques.
• Good customer focus with strong presentation and communication skills.

Responsibilities

• Tailor the client experience to elevate the brand impression.
• Support sales staff on the shop floor with mentoring and smooth operations.
• Promote and sell products by identifying international customers’ needs.
• Deliver outstanding service and build long-term relationships with clients.
• Maintain store standards according to guidelines and transmit brand projects with product knowledge.
• Use clienteling tools (Client Book or client ceremonies) and CRM for relationship-building.
• Monitor stock levels and support sales staff activities.
• Assist with basic cash operations when necessary.

Skills

English fluency

Luxury retail experience

Clienteling / CRM

Interpersonal skills

Professional selling techniques

Job description

Dolce & Gabbana S.r.l. is seeking an experienced Client Advisor for our Woman department at Selfridges in London.

You will be the brand ambassador, delivering exceptional service and building lasting relationships with high-end clients. You will tailor the client experience, mentor sales staff on the floor, promote products to international customers, and maintain store standards while using clienteling tools and CRM.