Luxury Leather Goods Client Advisor – Upsell & Service

Fendi Italia Srl; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

FENDI London Selfridges is seeking a Client Advisor for Leather Goods & Accessories to deliver an extraordinary, luxurious shopping experience. You will engage clients with upselling and cross selling, manage CRM campaigns, and ensure top-tier store operations and stock control.

The role requires 3+ years in retail fashion (1+ in luxury), excellent selling and communication skills, fluent English, and a polished appearance aligned with luxury branding.

Qualifications

• Minimum 3 years’ experience in Retail Fashion with at least 1 in Luxury Sale
• Bachelor’s Degree or equivalent is preferred
• Strong selling and communication skills are necessary
• Fluent English, knowledge of second language is a plus
• Style and presentation considerations expected for luxury clientele

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories
• Monitor individual sales and achieve performance targets and KPIs by store leadership
• Provide customer feedback on products, especially newly launched items
• Strengthen customer relations and nurture loyal FENDI customers using CRM tools
• Operate the sales system for stock transfers, payments and customer data input
• Maintain inventory accuracy and support stock takes
• Maintain visual merchandising and a clean store environment
• Carry out other duties as required by management

Skills

Fluent English

Strong selling skills

Excellent communication

Customer service

Organization

Education

Bachelor’s Degree or equivalent

Tools

Retail management system

Job description

FENDI London Selfridges is seeking a Client Advisor for Leather Goods & Accessories to deliver an extraordinary, luxurious shopping experience. You will engage clients with upselling and cross selling, manage CRM campaigns, and ensure top-tier store operations and stock control.

The role requires 3+ years in retail fashion (1+ in luxury), excellent selling and communication skills, fluent English, and a polished appearance aligned with luxury branding.