Luxury Client Experience Host

Harrods Careers; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury department store in Cheltenham seeks a Client Experience Assistant to provide an exceptional service at the Rolex Boutique. This role ensures a seamless client journey, managing arrivals, appointments, and offering luxury-level service with attention to detail. Candidates should possess experience in five-star hospitality and demonstrate warmth and confidence in fast-paced environments. The position is fully on site, offering a chance to work in an iconic luxury setting.

Qualifications

• Experience in luxury or five-star hospitality.
• Passion for delivering luxury-level client service.
• Ability to handle multiple requests and work with different teams.

Responsibilities

• Deliver an exceptional welcome by greeting clients.
• Manage appointments and maintain luxury standards.
• Enhance the client experience with personalized service.

Skills

Exceptional client service

Cultural awareness

Organizational skills

Ability to work under pressure

Job description

A leading luxury department store in Cheltenham seeks a Client Experience Assistant to provide an exceptional service at the Rolex Boutique. This role ensures a seamless client journey, managing arrivals, appointments, and offering luxury-level service with attention to detail. Candidates should possess experience in five-star hospitality and demonstrate warmth and confidence in fast-paced environments. The position is fully on site, offering a chance to work in an iconic luxury setting.