Luxury Client Experience Advisor

Fendi; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion brand is seeking an Ambassador to deliver an extraordinary client experience. Responsibilities include engaging in upselling, managing customer relations, and maintaining inventory accuracy. The ideal candidate will have at least 3 years of retail experience in the fashion industry, with strong communication and customer service skills. A Bachelor's degree is preferred along with knowledge of retail management systems. Join us to cultivate a loyal customer base in a prestigious environment.

Qualifications

• Minimum 3 years’ experience in Retail Fashion industry, with at least 1 in Luxury Sale.
• Manages image standards on a high level.
• Fluent in English; knowledge of a second language is a plus.

Responsibilities

• Engage in upselling, cross selling for all product categories.
• Strengthen customer relations using CRM tools.
• Maintain inventory accuracy and manage stock displays.

Skills

Selling skills

Communication skills

Customer service skills

Organizational skills

Fashion/luxury knowledge

Education

Bachelor’s Degree or equivalent

Tools

Retail management system knowledge

Job description

A luxury fashion brand is seeking an Ambassador to deliver an extraordinary client experience. Responsibilities include engaging in upselling, managing customer relations, and maintaining inventory accuracy. The ideal candidate will have at least 3 years of retail experience in the fashion industry, with strong communication and customer service skills. A Bachelor's degree is preferred along with knowledge of retail management systems. Join us to cultivate a loyal customer base in a prestigious environment.