Luxury Client Advisor – Elevate Customer Experience

Prada; Greater London; On-site; GBP 25,000 - 38,000; Full time

Job summary

Prada Group in London seeks a Client Advisor to deliver an extraordinary luxury customer experience, placing the client at the centre and guiding them into the Prada world, while embodying the brand philosophy and values.

You will strive to achieve personal and team sales targets, build lasting relationships with clients through the CRM, and collaborate across in-store and ecommerce channels to provide a seamless, personalised service.

Qualifications

• Similar experience within a luxury or premium brand.
• Understanding of luxury customer service.
• Experience in building a long-lasting relationship with clients.
• Being able to work in a team as well as alone.
• Excellent communication and interpersonal skills.
• Fluency in English.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service
• Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA
• Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities
• Embrace and promote the Omni Channel mindset
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary
• Operate with the highest level of care and respect for the Products
• Utilize Company digital tools actively to offer a complete and integrated luxury experience
• Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting
• Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.

Skills

Luxury brand experience

Luxury customer service

Client relationships

Teamwork & independence

Communication skills

English fluency

Job description

Prada Group in London seeks a Client Advisor to deliver an extraordinary luxury customer experience, placing the client at the centre and guiding them into the Prada world, while embodying the brand philosophy and values.

You will strive to achieve personal and team sales targets, build lasting relationships with clients through the CRM, and collaborate across in-store and ecommerce channels to provide a seamless, personalised service.