Luxury Client Advisor — Elevate Bespoke Service & Sales

PRADA; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Prada is seeking a Miu Miu Client Advisor in a luxury retail setting in the United Kingdom to deliver an extraordinary customer experience. You will place the client at the center, promote the brand philosophy, and drive individual and store sales targets through personalized service in-store and online.

You will be a brand ambassador with deep product knowledge, a strong understanding of omni-channel operations, and the ability to build lasting relationships with clients across channels.

Qualifications

• Similar experience within a luxury or premium brand.
• Understanding of luxury customer service.
• Experience in building a long-lasting relationship with clients.
• Being able to work in a team as well as alone.
• Excellent communication and interpersonal skills.
• Fluency in English.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the 'client journey ceremony'.
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store.
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
• Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA.
• Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises.
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary.
• Operate with the highest level of care and respect for the Products.
• Utilize Company digital tools actively to offer a complete and integrated luxury experience.
• Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting.
• Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room.
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.

Skills

Luxury brand experience

Luxury customer service

Client relationship building

Team and solo work

Communication skills

English fluency

Job description

Prada is seeking a Miu Miu Client Advisor in a luxury retail setting in the United Kingdom to deliver an extraordinary customer experience. You will place the client at the center, promote the brand philosophy, and drive individual and store sales targets through personalized service in-store and online.

You will be a brand ambassador with deep product knowledge, a strong understanding of omni-channel operations, and the ability to build lasting relationships with clients across channels.