Luxury Client Advisor: Omnichannel Concierge

FashionUnited Group; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Prada Group in England, United Kingdom, is seeking a Prada Client Advisor to deliver an extraordinary luxury customer experience and promote brand values. You will drive client-centric service in-store and across ecommerce, aiming to surpass individual and team sales targets while upholding Prada heritage.

You will convey Prada philosophy, build lasting client relationships, and utilize CRM data to personalize interactions, ensuring seamless omni-channel support and country-wide brand

Qualifications

• Similar experience within a luxury or premium brand.
• Understanding of luxury customer service.
• Experience in building a long-lasting relationship with clients.
• Able to work in a team as well as alone.
• Excellent communication and interpersonal skills.
• Fluency in English.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and providing exceptional service.
• Exceed individual sales targets and maximize personal sales performance.
• Demonstrate knowledge of products as well as Prada history, culture and DNA.
• Capture customer data into the CRM to connect to the client and develop relationships.
• Embrace and promote the Omni Channel mindset and integrated luxury experience.
• Host and conduct customer appointments in person or virtually.
• Collaborate with Back of House to ensure organized stock and daily operations.
• Follow Company procedures on stock, security, reporting, and head office requirements.

Skills

Fluent English

Communication skills

Interpersonal skills

Teamwork

Job description

Prada Group in England, United Kingdom, is seeking a Prada Client Advisor to deliver an extraordinary luxury customer experience and promote brand values. You will drive client-centric service in-store and across ecommerce, aiming to surpass individual and team sales targets while upholding Prada heritage.

You will convey Prada philosophy, build lasting client relationships, and utilize CRM data to personalize interactions, ensuring seamless omni-channel support and country-wide brand