Luxury Client Advisor & Experience Architect

BoF Careers; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Prada Group is seeking a Client Advisor to deliver extraordinary luxury service, guiding clients through in-store and ecommerce experiences. You will represent Prada’s philosophy, build meaningful client relationships, and strive to exceed sales targets in a collaborative, international environment.

Join a brand with a long history of excellence, promoting inclusive and high-quality customer service. English fluency and strong communication are essential to succeed in this role.

Qualifications

• Experience in luxury or premium brand environments.
• Strong understanding of luxury customer service standards.
• Proven ability to develop long-lasting client relationships.
• Ability to collaborate in a team while also working independently.
• Excellent verbal and written communication and interpersonal skills.
• Fluent in English, with professional professional conduct.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and delivering exceptional service per the client journey ceremony.
• Aim to exceed individual sales targets while contributing to store success and KPI achievement.
• Demonstrate expert knowledge of Prada products, history, culture and DNA.
• Capture client data in CRM to personalized follow-up and future opportunities.
• Operate with an omni-channel mindset, supporting both in-store and e-commerce experiences.
• Collaborate with Back of House and sales teams to maintain organized stock and daily operations.

Skills

Luxury client experience

Customer service

Client relationship

Team and independent work

Communication skills

English fluency

Job description

Prada Group is seeking a Client Advisor to deliver extraordinary luxury service, guiding clients through in-store and ecommerce experiences. You will represent Prada’s philosophy, build meaningful client relationships, and strive to exceed sales targets in a collaborative, international environment.

Join a brand with a long history of excellence, promoting inclusive and high-quality customer service. English fluency and strong communication are essential to succeed in this role.