Luxury Client Advisor: In-Store & Virtual Experience

PRADA; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Prada is seeking a Client Advisor to deliver an extraordinary luxury shopping experience. You will guide clients through the Prada universe, promoting brand philosophy and ensuring top-tier service in-store and via ecommerce channels.

You will build lasting relationships, achieve personal and team sales targets, and demonstrate in-depth product knowledge while maintaining an impeccable brand image within a creative, international environment.

Qualifications

• Similar experience within a luxury or premium brand.
• Understanding of luxury customer service.
• Experience in building a long-lasting relationship with clients.
• Ability to work in a team as well as alone.
• Excellent communication and interpersonal skills.
• Fluency in English.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and meeting their every need with excellent service.
• Be driven to exceed individual sales targets and contribute to the store’s success.
• Demonstrate an excellence knowledge of Prada products, history, culture and DNA.
• Capture Customer data into the Company CRM to connect to the client and develop relationships.
• Embrace and promote the Omni Channel mindset.
• Host and conduct customer appointments in presence or virtually.
• Work with Back of House and stock room, supporting daily operations.
• Operate in compliance with Company procedures on security, stock, reporting and logistics.
• Foster teamwork and open communication to ensure an exceptional customer experience.

Skills

Luxury customer service

Fluency in English

Interpersonal skills

Teamwork

Client relationship building

Job description

Prada is seeking a Client Advisor to deliver an extraordinary luxury shopping experience. You will guide clients through the Prada universe, promoting brand philosophy and ensuring top-tier service in-store and via ecommerce channels.

You will build lasting relationships, achieve personal and team sales targets, and demonstrate in-depth product knowledge while maintaining an impeccable brand image within a creative, international environment.