Luxury Auto Brand Expert — Customer Experience Leader

Sytner; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive group is looking for a Brand Expert to join their team at BMW / MINI Luton. In this full-time position, you will engage with customers, promote the benefits of BMW / MINI, and ensure exceptional customer service. Ideal candidates will have retail experience and a passion for customer service. This role offers extensive training, opportunities for career development, and an industry-leading benefits package including enhanced holiday entitlement and various discounts.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Previous experience working in retail and maintaining exceptional customer care.
• Passion for delivering excellent customer service.
• Determination to expand knowledge and inspire others.

Responsibilities

• Be the first point of contact for customers and build rapport.
• Promote benefits and unique selling points of BMW / MINI.
• Ensure high levels of customer service, including weekends.

Skills

Customer service excellence

Retail experience

Enthusiasm and self-motivation

Job description

A leading automotive group is looking for a Brand Expert to join their team at BMW / MINI Luton. In this full-time position, you will engage with customers, promote the benefits of BMW / MINI, and ensure exceptional customer service. Ideal candidates will have retail experience and a passion for customer service. This role offers extensive training, opportunities for career development, and an industry-leading benefits package including enhanced holiday entitlement and various discounts.