Lux Spa Concierge & Guest Services

Boringdon Hall; Plymouth; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Tronc/Service charge

Complimentary gym & spa membership

Discount on spa treatments

Food & beverage discounts

Bed & breakfast discounts

Friends & Family rates

Cycle to work

Annual Christmas Event

Wagestream access

Length of Service rewards

Job summary

Harri is seeking a friendly Spa Receptionist for the Enchanted Place on the Hill, a 5-star Dartmoor manor home to Àclèaf, Gaia Spa, and Mayflower Brasserie. You will greet guests, manage bookings, handle inquiries, and support the spa team to deliver an exceptional guest journey.

The role asks for a warm, detail-oriented team player with strong communication and presentation standards. In return, you’ll enjoy staff benefits, competitive hourly pay from £12.75 rising after probation, and

Qualifications

• Excellent guest service skills.
• Ability to manage bookings and queries.
• Strong communication and presentation standards.

Responsibilities

• To offer a high level of consistent, friendly and efficient care to all spa clients and visitors.
• To work within spa guidelines to ensure that all client bookings are accurate and precise, delivering a seamless journey.
• To deal with all client queries by phone, post, online and face-to-face.
• To maintain knowledge of products and treatments to assist with queries and bookings.

Skills

Warm & welcoming

Calm, can-do attitude

Attention to detail

Team player, autonomous

High presentation standards

Guest service skills

Clear communication

Job description

Harri is seeking a friendly Spa Receptionist for the Enchanted Place on the Hill, a 5-star Dartmoor manor home to Àclèaf, Gaia Spa, and Mayflower Brasserie. You will greet guests, manage bookings, handle inquiries, and support the spa team to deliver an exceptional guest journey.

The role asks for a warm, detail-oriented team player with strong communication and presentation standards. In return, you’ll enjoy staff benefits, competitive hourly pay from £12.75 rising after probation, and