Spa Host

Boringdon Hall; Plymouth; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Tronc/Service charge

Complimentary gym & spa membership

Discount on spa treatments

Food & beverage discounts

Bed & breakfast discounts

Friends & Family rates

Cycle to work

Annual Christmas Event

Wagestream access

Length of Service rewards

Job summary

Harri is seeking a friendly Spa Receptionist for the Enchanted Place on the Hill, a 5-star Dartmoor manor home to Àclèaf, Gaia Spa, and Mayflower Brasserie. You will greet guests, manage bookings, handle inquiries, and support the spa team to deliver an exceptional guest journey.

The role asks for a warm, detail-oriented team player with strong communication and presentation standards. In return, you’ll enjoy staff benefits, competitive hourly pay from £12.75 rising after probation, and

Qualifications

• Excellent guest service skills.
• Ability to manage bookings and queries.
• Strong communication and presentation standards.

Responsibilities

• To offer a high level of consistent, friendly and efficient care to all spa clients and visitors.
• To work within spa guidelines to ensure that all client bookings are accurate and precise, delivering a seamless journey.
• To deal with all client queries by phone, post, online and face-to-face.
• To maintain knowledge of products and treatments to assist with queries and bookings.

Skills

Warm & welcoming

Calm, can-do attitude

Attention to detail

Team player, autonomous

High presentation standards

Guest service skills

Clear communication

Job description

Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly know as ‘the Enchanted Place on the Hill’
Home to the award winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This rolehas a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to£13.25 per hour and £50 in hotel vouchers.

Key Attributes

• Warm & welcoming manner
• Has a calm, can do attitude
• Attention to Detail
• Is an excellent team player with the ability to work autonomously
• High Presentation Standards
• Excellent guest service skills
• Clear Communication

Role & Responsibilities

• To offer a high level of consistent, friendly and efficient care to all spa clients and visitors.
• To work within spa guidelines to ensure that all client bookings are accurate and precise resulting in a client journey that is second to none.
• To deal with all client queries – by phone, post, online and face-to-face.
• To maintain a good knowledge of all products and treatments in order to deal with daily client queries and bookings. (Product and treatment training will be provided)
• To consistently achieve sales targets.
• To identify and maximise sales opportunities in all client queries/contact.
• To carry out Reception procedures as per the daily checklists. This will include opening/closing of the Spa.
• To liaise with the Spa therapists to ensure that treatment time guidelines are adhered to or adjustments made immediately to ensure the client’s journey runs smoothly.
• To ensure that all equipment is maintained in good working order and communicate any faults or breakdowns to the Head Therapist or Spa Manager.
• To maintain an accurate client database. Assist the Spa Manager in utilising this information to maintain close contact with our clients and encourage repeat business. All contact will be both paper and web-based.
• To create and distribute marketing literature as required.
• To carry out administrative duties as required e.g. filing, daily banking, stock taking.
• To ensure all necessary paperwork is completed correctly and passed to the appropriate therapist to prior to any treatment delivery. Update any changes that may need to be made to a client’s record.
• To build up a rapport with all clients. Communicate client suggestions to management so that the Spa’s offering can be further enhanced.
• To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
• To display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
• To work within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
• To be expected to work to the demands of the business, involving the working of unsociable hours.
• To provide flexibility with covering shifts due to illness.
• Any other duties as required