Lux Spa Receptionist & Client Care Pro

Clarins Group; Dartford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Clarins Group is seeking a Spa Team member in Dartford to greet clients, promote Clarins services and products, and manage bookings. The role emphasizes delivering a premium customer experience and maintaining brand standards within a busy spa environment.

You will engage clients, support in-upselling treatments and products, and help ensure smooth daily operations while upholding GDPR and data quality guidelines.

Qualifications

• Experience in spa or beauty retail preferred.
• Strong customer service and communication skills.
• Ability to manage bookings and diary efficiently.

Responsibilities

• Greet clients professionally with a premium Clarins welcome.
• Proactively introduce Clarins services and products to customers.
• Manage client queries and support a seamless spa journey.

Skills

Customer service

Upselling

Communication

Organisation

Brand ambassador

Tools

C-Link

Booxi

Job description

Clarins Group is seeking a Spa Team member in Dartford to greet clients, promote Clarins services and products, and manage bookings. The role emphasizes delivering a premium customer experience and maintaining brand standards within a busy spa environment.

You will engage clients, support in-upselling treatments and products, and help ensure smooth daily operations while upholding GDPR and data quality guidelines.