Spa Concierge: Elevate 5-Star Guest Experiences

Boringdon Hall; Sherford; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Tronc / Service charge (Food & Spa

Gym & spa membership

Discounts on spa treatments

Discounts on food & beverage

Bed & breakfast discounts

Love to Shop vouchers

Job summary

Boringdon is seeking a Spa Receptionist to deliver warm, professional service to clients and spa guests. You will manage bookings, answer queries, and support therapists to ensure an outstanding guest journey.

The role requires a positive, proactive approach and a commitment to upholding spa standards. You will handle reception tasks, assist with marketing literature, and contribute to sales targets while maintaining client databases and ensuring confidentiality.

Qualifications

• Must have a warm and welcoming manner.
• Attention to detail is essential for accurate bookings and client records.
• Excellent guest service skills to enhance the spa experience.
• Clear and courteous communication with clients and colleagues.
• Excellent teamwork with the ability to work autonomously when needed.

Responsibilities

• Offer a high level of consistent, friendly and efficient care to spa clients and visitors.
• Manage client bookings accurately to ensure a seamless journey for each guest.
• Respond to client queries by phone, post, online and in person.
• Maintain knowledge of treatments and products to answer questions and upsell where appropriate.
• Achieve sales targets and identify opportunities for repeat business.
• Perform reception procedures and manage opening/closing duties for the Spa.

Skills

Warm & welcoming

Attention to detail

Guest service excellence

Clear communication

Team player with autonomy

Job description

Boringdon is seeking a Spa Receptionist to deliver warm, professional service to clients and spa guests. You will manage bookings, answer queries, and support therapists to ensure an outstanding guest journey.

The role requires a positive, proactive approach and a commitment to upholding spa standards. You will handle reception tasks, assist with marketing literature, and contribute to sales targets while maintaining client databases and ensuring confidentiality.