Lux Spa Receptionist at 5-Star Hotel – Growth & Perks

Fairmont Windsor Park - Arora Group

Egham

On-site

GBP 24,000 - 30,000

Full time

9 days ago

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Benefits offered by this job

Free meals

Uniform + dry cleaning

On-site parking

Shuttle to Heathrow

Friends & family rates

Food & beverage discounts

Christmas gifts

Introduce a friend

Cycle to work

Merlin discounts

Taste card

Life assurance

Wage stream

Employee assistance

Arora star recognition

Long service award

Job summary

Fairmont Windsor Park – Arora Group is seeking a Spa Receptionist to create serene and enjoyable experiences for guests. You will greet guests, manage registrations, and support daily spa operations in a five-star setting.

We value high-quality service, strong organization, and excellent communication in English. A professional appearance and teamwork are essential, with opportunities to progress within the Arora group.

Qualifications

Providing a high-quality service comes naturally to you.
Strong organizational skills and attention to detail.
Very good at multi-tasking and remaining calm under pressure.
Excellent communication skills with a high standard of written and spoken English.
A smart and professional appearance.
You value being part of a team and supporting your colleagues.
Most of all, you will have an approachable, positive, and proactive manner.

Responsibilities

Greet spa guests with a warm welcome on arrival.
Assist with a smooth registration process to create a friendly first impression.
Schedule treatments accurately, considering guest preferences and therapist availability.
Provide exceptional customer service by answering inquiries and promoting spa services and facilities.
Handle payments, phone calls, maintain client records, and manage correspondence.